Shipping policy

Shipping Policy - Echoella

Effective Date: August 2026

This Shipping Policy applies to all orders and wholesale transactions placed with Echoella (“we”, “us”, “our”). It covers shipping methods, processing time, delivery terms, shipping fees, order tracking, and delivery responsibilities for global customers. By placing an order on our official website, you agree to the following shipping terms.

1. Order Processing Time

All orders will be verified and processed within 1–3 working days after payment confirmation.

Processing time includes order checking, quality inspection, packaging, and logistics arrangement. It does not include weekends, public holidays, or customized production cycles.

In-stock standard products: Ready for shipment within 1–3 working days
Bulk wholesale orders: Shipment will be arranged according to confirmed production lead time
OEM/ODM customized orders: Shipping time subject to final production schedule confirmed in advance

2. Shipping Methods & Coverage

Echoella provides multiple global shipping solutions to meet different customer budget and timeline requirements. We ship worldwide, covering Europe, North America, Southeast Asia, Oceania, and other mainstream global markets.

Express Shipping: Fast door-to-door delivery via international express for samples and small orders
Air Freight: Fast air delivery for medium-batch urgent orders
Sea Freight: Cost-effective ocean shipping for large-volume wholesale orders (FCL/LCL available)
Railway Shipping: Stable and economical land transport for European market orders

We support port-to-port and door-to-door shipping services based on customer demands.

3. Estimated Delivery Time

Delivery time is estimated after goods dispatch, excluding production processing time:

International Express: 5–10 working days
Air Freight: 7–15 working days
Railway Freight: 18–30 working days
Sea Freight: 25–45 working days (varies by destination port)

Note: All delivery times are for reference only. Actual delivery time may be affected by customs clearance, weather, peak shipping seasons, and local logistics delays.

4. Shipping Fees

Shipping cost is calculated based on order weight, volume, destination country, and shipping method.

Sample & small orders: Customers bear all shipping fees
Bulk wholesale orders: Shipping solutions and fees will be quoted case by case
Promotional periods: Free shipping or discounted shipping rules will be specified in corresponding activities

Unless otherwise agreed in writing, all shipping fees are non-refundable.

5. Order Tracking

Once your order is dispatched, we will send you a tracking number and shipping confirmation via email within 1–2 working days. You can track your shipment status through the official logistics website in real time. We provide continuous logistics follow-up until the goods are successfully delivered.

6. Customs, Duties & Taxes

All international shipments may incur local customs duties, import taxes, clearance fees or related handling charges.

For DDP/DDU terms: Customs liability and tax bearing shall follow the confirmed trade terms of the order
General terms: Import duties and local taxes are borne by the buyer

Customers are responsible for complying with local import regulations and providing necessary clearance documents. We will provide full commercial invoices, packing lists and certification documents to support customs clearance.

7. Shipping Exceptions & Delays

Echoella is not responsible for shipping delays or delivery failures caused by uncontrollable external factors, including but not limited to:

Customs inspection, clearance delay or local import policy adjustment
Natural disasters, extreme weather, port congestion and airline suspension
Incorrect or incomplete shipping address provided by customers
Local logistics suspension, remote area delivery restrictions

In case of abnormal logistics status, our team will actively follow up and provide the latest solution support.

8. Damaged or Lost Goods in Transit

We strictly inspect and package all goods before shipment to ensure transportation safety. For confirmed logistics loss or transit damage caused by packaging or shipping faults on our side, we will provide re-delivery, compensation or after-sales solutions in accordance with order agreements. Customers must provide official logistics proof, photos and videos within 7 working days after discovering the problem.

9. Policy Updates

Echoella reserves the right to update this Shipping Policy to adapt to logistics market changes, international trade rules and business adjustments. Updated terms will take effect immediately after publication on this page.

10. Contact Us

If you have any questions about shipping methods, delivery time, logistics quotation or order tracking, please contact our professional logistics support team:

Email: support@echoella.com